"First, we have a single infrastructure serving all our customers at all paid levels.
These situations leave customers wondering who has access to their files and whether someone will delete them.īox assures enterprise customers with an SLA guarantee of 99.9% uptime, maintaining that uptime in several ways and offering customer account credits where it fails. "This exact circumstance left customers of the Megaupload file sharing service virtually stranded, without access to files in the service's cloud environment, regardless of their legitimate and proper use of the service," says Gordon. Enterprises cannot ensure service up time, file availability, or even that the service will not shutdown altogether. File sharing services store data outside corporate IT where enterprises can lose control of it.
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